Thanks Brent - I don't disagree with anything you said in your last post. BTW, I didn't use three fabricators - I worked with one fabricator for my master, and another for my other bathrooms because they had material in-house that I really liked and couldn't find elsewhere. When it came time for my ...

Brent and Ken, I take issue with what you are saying. Where did I say I didn't think price and quality were related? So are you saying I should have expected crappy workmanship? Agreed that I shouldn't expect a Cadillac at Kia prices, but that's assuming we are dealing with a market where there is c...

I remodeled my bathrooms first and used two different fabricators - one for my Master Bath and this fabricator for my other bathrooms. I was very happy with each fabricator - albeit the work was not as technical. Its a long story, but I did do a competitive bid between the two. The other fabricator ...

Demetri- from the time we signed off on the layout I believe they had more than two weeks. In fact they came out to do a second measurement just to be sure (and still the backsplash was short) and we broke the install into two parts with the perimeter first and then the island. There was no rush and...

3 slabs - in total the project was $22K (including the perimeter which is a white quartz that I have no complaints about). The Calacatta Gold portion of the project came out to just under $18K. BTW this is the seam for the white quartz material. From what I can tell its fine. I asked why the same co...

As requested. My caveat is that I asked them to stop work once the backsplash and book match issues were spotted, and of course no post install work has been done. So please keep in mind to the extent some of these details can be fixed. I will say that a number of the mitered edges look "dirty" DSC0...

By "soft" i'm interpreting that to mean that part of the material was brittle or possible prone to breaking- as they also stated that they couldn't use all the material without risk of it breaking. I asked them if this wasn't something they could have caught before we did the layout, but they stated...

Again -thanks for all the excellent input this has been a great educating experience. As I first stated - I'm trying to be reasonable, and with all my post, trying to be factual and not emotional. Seeing the wide range of responses from other Professional in the business has confirmed to me that thi...

So I spoke with the fabricator who came to my home this morning. They admit that (i) the short backsplash was their fault due to a human error, (ii) claims that when put on the cutting board one of the slabs was soft and thus the zero point had to be moved (And thus the issue with the book match), a...

JMarcella- Fortunately or unfortunately I am an attorney (a nice one though :grin: ). The contract states that exact matching is not guaranteed and is not a reason for rejection. I'm not expecting an exact match, but this in my opinion isn't even close to exact. Shop owner is coming over to see the ...

Thanks everyone for the thoughtful responses. I understand that its impossible to completely match up the veining, and I don't expect "perfect" results but in my opinion the fabricator wasn't even close to getting it done correctly per the drawing in an area they knew was important to me. I've been ...

I'm a consumer finishing up a kitchen remodel and have come across a significant issue with my countertop install. I am posting here to get input from professionals in this industry to see what is reasonable to rectify the issue. In short, I have a rather large island which is over 15 feet long and ...