Hello KHUSTON-

We wanted to follow-up as well to ensure your unique templating scenarios were addressed and resolved. We have a full service and support team a phone call away at 630-679-1300 to help you out.

Thanks,

Kevin

Good morning. The best thing to do (if you can afford to be without your unit for a few days) is to send it in for us to take a look your LT-55 in person and determine what (if any) repairs or calibration need to be performed. Is that an option?

Kevin

Matt- Awesome!! The ability to support/maintain/field repair is always the best option first. It saves everyone time and money. To clarify, we will continue to "support" basic and necessary maintenance on all of our products, especially when it relates to commonly available parts (like the USB cord ...

Congratulations on your purchase and I hope you've found it to be beneficial, reliable, and easy to use. We've taken your (and everyone else's feedback) to heart and will be reevaluating our used-unit policy, specifically around the support provided. Thanks for everyone's feedback.

Kevin

LPI's official Used Unit policy (not purchased as a refurbished unit directly from LPI) is as follows: - The Warranties are void, since neither party can verify it's current condition as we have had field-modified units which are extremely difficult for us to repair/service. - We do still offer full...

Hi Adam- Sorry to get back to you so late. There are several options for you to get into Digital Templating with Laser Products. In order to protect you (the fabricator) please be aware that purchases of a "used"LPI system voids all warranties, as we (nor you) can ensure where the product has been o...