Sink Fiasco

[Boru]

I have a sink matching problem. One of my guys took it on himself to toolpath a sink and made the radius in the corners too small. Ugh. Anyway The job is installed and my only option now it to try find a same size sink with smaller radius corners. I have spend 8 hours sifting through sink files. Is there a quicker or more accurate way to conduct this search? Original was an MR direct 3018 Flush. The radius is supposed to be 3", my guy cut 2.5". Actual Cut dims. 29.30 x 15.62 with 2.5" R. All intelligent suggestions very welcome.
Thanks

[GbD]

unless I have it backwards in my head, you should be able to reshape at a larger radius there on site with the sink removed. What am I missing?

[Boru]

Original sink 3" radius. 2.5" radius cut in stone therefore i need same size bowl with 2.5" rad. corners or less.

[fernando]

Can you re-cut with a 1/4" reveal using the same sink?

[GbD]

ok. I had it backwards. Still a small variance. We always reconifigure our um cutouts to overhang the granite past the rim so it gives us some flexibility.

reshape the hole, making it bigger, thus showing more reveal of the rim?

[GbD]

Fernando is dead on. i drew it up on cad and the differece is 7/32", just shy of a 1/4. If you can kick each edge out by that, you are good.

[Kowboy]

Boru:

How fussy and/or sophisticated is this customer?

If not too, I'd try a decent refund. You'd be surprised what folks can learn to live with for cash or a new bath vanity.

Joe

[politefab]

I would say re work it with a positive reveil

[Boru]

Thanks guys . I have explored all of the above options before i posted the original inquirey. Customer knew what he wanted from the start and knows what he wants now. I found a slightly bigger sink and will machine the opening to match. I can never justify the money refund method , the customer deserves a perfect job even if that means removing everything. The sour taste of a botched job will linger long after the refund has been spent.

[Jesse]

I too agree. make it right. You give a refund and when someone else sees the sink they will tell them you did it. I never leave a job I wouldnt put in my showroom.

[Kowboy]

Thanks guys . I have explored all of the above options before i posted the original inquirey. Customer knew what he wanted from the start and knows what he wants now. I found a slightly bigger sink and will machine the opening to match. I can never justify the money refund method , the customer deserves a perfect job even if that means removing everything. The sour taste of a botched job will linger long after the refund has been spent.

Boru:

A customer deserves 100% satisfaction. If that requires a perfect job, so be it. If that requires a parital refund, so be it too. The customer should choose.

A contractor remembering the sour taste of a botched job or the sting of a refund is less likely to repeat either.

I'm glad to hear you found the right sink and solution for this one.

Joe

[ash20ash]

Thanks guys . I have explored all of the above options before i posted the original inquirey. Customer knew what he wanted from the start and knows what he wants now. I found a slightly bigger sink and will machine the opening to match. I can never justify the money refund method , the customer deserves a perfect job even if that means removing everything. The sour taste of a botched job will linger long after the refund has been spent.

Great attitude. Doing the right thing always makes you feel better in the end. And almost always wins over the custy for future referrals.
Giving a discount is the easy way.

[Ken Lago]

Joe have been known to say some weird things, now he is saying if you make a mistake you ask the customer how to fix it that implies you don't know what you are doing.

[Boru]

I guess the username is fitting.

[Kowboy]

Joe have been known to say some weird things, now he is saying if you make a mistake you ask the customer how to fix it that implies you don't know what you are doing.

Ken:

I said no such thing and you know it. I stand by my comments that customers deserve 100% satisfaction. In my book that means providing them with as many choices as possible, not dictating a fix to save your own pride.

Joe

[topshop]

Boru, You are doing the right thing. Never give a customer a discount for your error. Make the job right even if it means replacing the stone.

[Ken Lago]

Joe, the choices are given before the job starts, then the customer to deside what they want and a contract is signed. If the contracter make a mistake on the job he shall NEVER go back to the customer with the tale between his legs, the only choice he have is to redo it accordingly to their contract.

[Jesse]

I agree completely Ken. Give them what they paid for and what your shop produces. Not second rate work for a second rate price...That is not why they came to you.

[Kowboy]

Ken:

You, Boru, Jesse, and Dave are all guilty of using the "N" word, "NEVER". I would choose my qualifiers much more carefully, were I any of you.

Joe

[Ken Lago]

Ken:

You, Boru, Jesse, and Dave are all guilty of using the "N" word, "NEVER". I would choose my qualifiers much more carefully, were I any of you.

Joe

C'mon Joe you can make a better argument than that, or are you admitting you were wrong with your initial comment on the post?
Please post some links that backs up your position so we can stand corrected or bow to the logic of reason

[Boru]

Joe,
Heres the N word. You should NEVER knowingly walk away from a half assed job. There are times unfortunately when a customer is unhappy through ignorance, there are equally times when the customer is content also through ignorance. Your knowledge as a professional if that indeed is what you are, should be what sets your standard. I personally love what i do and have been doing it for more than half my life, and i would NEVER drop my standards to make a buck or have a customer "go away".

[topshop]

Are you for real Kowboy? Well here is another one - the "A" word - ALWAYS do the best job for your customers and NEVER make them settle for less with a copout discount.

[Kowboy]

Ken:

You, Boru, Jesse, and Dave are all guilty of using the "N" word, "NEVER". I would choose my qualifiers much more carefully, were I any of you.

Joe

C'mon Joe you can make a better argument than that, or are you admitting you were wrong with your initial comment on the post?
Please post some links that backs up your position so we can stand corrected or bow to the logic of reason

Ken:

Some believe in restricting customer choices to get to customer satisfaction; I do not.

I installed an estone job several years ago. A small sink top was damaged in transit (not by me). I offered replacement or a repair subject to customer approval with a credit. The repair was very inconspicuous and the customer was delighted with the discount. He wouldn't have let me replace that top if I'd wanted to. Maybe a different customer would have wanted a replacement. It's up to them and its why I never say "never".

Joe

[Kowboy]

Joe,
Heres the N word. You should NEVER knowingly walk away from a half assed job. There are times unfortunately when a customer is unhappy through ignorance, there are equally times when the customer is content also through ignorance. Your knowledge as a professional if that indeed is what you are, should be what sets your standard. I personally love what i do and have been doing it for more than half my life, and i would NEVER drop my standards to make a buck or have a customer "go away".

Boru:

I agree that you should never knowingly walk away from a half assed job. We may disagree as to what constitutes "half assed". I agree that you shouldn't ever drop your standards to make a buck or have a customer "go away".

As for my being a professional or not, I'm not going to say. However, here are over a hundred people with an opinion on that issue:
http://www.servicemagic.com/rated.JoeCo ... ml#ratings

Who am I to argue?

Joe

[Ken Lago]

You installed a top that was damaged in transit, not by you, so who transported and damaged it? Why was it even brought into the home?
Joe, please remember we are fabricators here and take responsability for everything that pertain to our job, not just install, we do not have anybody to pass the blame onto but ourselves.